What we can tell you today
These are big, heavy, flat-packed objects, and they don't ship the way a parcel ships. Each coop leaves the warehouse that stocks it, not a single building of ours, so handling and transit times differ by model. Rather than print an average that's wrong for half the catalogue, we confirm your model's window in writing after you order, and we hold ourselves to it. Everything below is either a fact we can stand behind or an honest statement that we don't have the number yet.
Where your coop ships from
Coops ship direct to you from the warehouse that stocks your model. Transit time therefore depends on which coop you buy, which is why we confirm your window in writing rather than printing one national average that would be wrong for half the catalogue.
How the timing works
Two clocks, and they're different things:
| Stage | What it is | Who controls it |
|---|---|---|
| Handling | The cartons are picked, packed and handed to a carrier | The warehouse |
| Transit | Carrier moves the cartons to your address | The carrier |
| Your window | Handling + transit, as a date range | Confirmed to you by email after you order |
We email you your model's confirmed window after your order goes through.
If we can't ship within the window we told you, we'll email you, and you can cancel for a full refund. That's not a courtesy — under the FTC's Mail, Internet, or Telephone Order Merchandise Rule we have to ship within the time we stated at the point of sale, or within 30 days if no time was stated, and offer you the cancellation if we can't.
Chinese New Year, and why January to March is slower
Chinese New Year falls on 6 February 2027. Factories and warehouses across the supply chain close around it, and the backlog runs for weeks either side. Any coop ordered in that window ships on the longer number, not the normal one, and we'll publish per-model order-by cut-off dates before it starts. We'd rather cost ourselves a January sale than miss a February delivery.
What shipping costs
Shipping is calculated at checkout and shown before you pay. There are no fees added after that point.
What the delivery day actually looks like
Coops arrive flat-packed in heavy cartons. The panels are the heavy part, and one carton is generally a two-person lift. Plan for someone able-bodied to be there, and for the cartons to be left at ground level rather than carried inside.
Before you sign for it, or as soon as you find it on the step:
- Note any visible damage on the driver's delivery receipt before you sign, and do not refuse the load; note it, photograph it, and email us.
- Photograph the cartons before opening them, including any crushing, tears or punctures.
- If the damage is obvious and you're signing for the delivery, note it on the carrier's paperwork before you sign.
- Open and check the contents against the parts list while the packaging is still intact.
- Keep all packaging until you're satisfied — carriers and manufacturers both require it for a claim.
- Email us with the order number and the photos.
Split shipments
Some orders travel as more than one carton and, occasionally, more than one delivery. If your order splits, we'll tell you which items are on which delivery rather than leaving you to guess whether something is lost. A missing carton is a claim, not a wait — email us.
Address changes, PO boxes and delivery area
Address changes are possible before the order is released to the warehouse. Email contact@moveablechickencoop.com with your order number as soon as you can; once cartons are with a carrier, the address is fixed.
Related
- Returns — the return window, and who pays freight on a return this size
- Warranty and parts — missing panels, broken parts, manufacturer claims
- Frequently asked questions
- Contact us
Truck access
Freight arrives on a full-size truck that needs room to stop and turn. If a 50-foot trailer can't reach your address (narrow lane, gated community, steep drive), tell us when you order and we'll agree the delivery plan with the carrier before anything ships, instead of finding out on delivery day.
Contact & Business Information
Moveable Chicken Coop
9805 Statesville Road Suite 6403, Charlotte, NC 28269
Email: contact@moveablechickencoop.com
Phone: (866) 574-9747
Business Hours: 9am to 5pm EST, Monday to Friday
Questions about this policy? Reach us by email, phone, or the live chat bubble at the bottom right of your screen during business hours.