Warranty cover comes from the manufacturer of the coop you bought, and it passes to you. What we do is administer the claim: you send us the order number and the photos, and we handle the back-and-forth so you are not chasing a factory yourself.
Terms differ by model, so we do not print one number here and hope it fits. As a benchmark, one year is the typical manufacturer cover in this category. Ask us about a specific coop before you order and we will confirm its cover in writing.
Who warrants what
Where the manufacturer offers a warranty on a coop we sell, it covers you, and we administer the claim for you.
How that works:
- The manufacturer's warranty passes to you where one exists, on that manufacturer's terms.
- We handle the claim with them on your behalf. You email us; you don't chase a factory.
- Missing or damaged parts are our problem to solve, not yours to negotiate — see below.
Missing, damaged or broken parts
This is the most common real-world problem with a flat-pack, and it should be the easiest to fix.
Email contact@moveablechickencoop.com with:
- your order number,
- a photo of the part (or of the empty space where it should be),
- the part number and letter from the instruction sheet, and
- a photo of the parts list page you're reading it from.
You do not ship a coop back over one panel. We raise a parts claim with the manufacturer and get the replacement sent.
What a manufacturer warranty typically covers
Likely covered: manufacturing defects in materials or workmanship; parts missing from the carton; parts damaged in transit, reported within the claim window on the returns page.
Not covered, on any coop, by anyone:
- Weather. Wind, snow load, flooding, sun. These are outdoor timber and steel structures.
- Predator damage. No coop is predator-proof — a raccoon, fox, dog or bear getting through a wall is not a manufacturing defect, and no manufacturer in this category warrants against it. What we can do is print the hardware exactly as each manufacturer describes it — mesh, frame, latches, roof — and stop there rather than fill in what they never said. Wire gauge and mesh aperture are the two numbers that would actually mean something, and this category almost never states either; ask us about a coop you are considering and we will put the question to the factory before you order. Either way, most keepers add a buried or staked wire apron whatever the coop ships with.
- Normal wear and timber movement. Wood checks, cups and greys outdoors. Paint fades. Galvanized steel eventually spots. That's the material behaving normally, not failing.
- Assembly errors, modification, or use beyond the stated capacity.
- Animals other than those the manufacturer lists, and any use other than housing them.
- Anything with a coop that was moved beyond its rated terrain — where a manufacturer states the surface a one-person move was rated on, it is on that product page and the rating is part of the claim.
Looking after the coop so a claim stays valid
Not fine print, just the things that decide whether wood lasts three winters or one:
- Keep the roof drainage clear and the coop off standing water.
- Re-treat exposed timber on the schedule the manufacturer states, with a poultry-safe product.
- Tighten fixings after the first few moves — everything settles.
- Move the coop on the surface it's rated for, and empty it of feed and water first.
- Keep bedding dry. Damp is what ends coops, not cold.
How to claim
Email us. Include the order number, photos, and what happened. We'll come back to you with the manufacturer's position and what happens next. If a claim gets refused, we'll tell you it was refused and why, rather than going quiet.
Related
- Returns — the return window and damage-on-arrival process
- Shipping and delivery — what to check on the delivery day
- How we source coops — what we inspect, and what we don't control
- Contact us
Contact & Business Information
Moveable Chicken Coop
9805 Statesville Road Suite 6403, Charlotte, NC 28269
Email: contact@moveablechickencoop.com
Phone: (866) 574-9747
Business Hours: 9am to 5pm EST, Monday to Friday
Questions about this policy? Reach us by email, phone, or the live chat bubble at the bottom right of your screen during business hours.